Notes

Business Ethics in the Digital Era: Data Privacy, Cybersecurity, AI Ethics, Social Media and Responsible Innovation

Compliance, Risk Management and Internal Control: Codes of Conduct, Policies, Audit, Controls and Reporting (Basics)

Corporate Scandals and Lessons: Governance Failures, Ethical Lapses and Preventive Measures (Case Overview)

CSR and Sustainability: Concepts, Models, ESG Overview and Ethical Responsibilities to Stakeholders

Business Ethics Issues: Bribery, Corruption, Fraud, Insider Trading, Conflict of Interest and Whistleblowing (Overview)

Board and Board Committees: Audit Committee, Nomination & Remuneration, CSR Committee; Roles and Responsibilities

Governance Framework in India (Basics): Board Structure, Independent Directors and Key Provisions (Companies Act/SEBI LODR Overview)

Corporate Governance: Meaning, Objectives, Principles and Need; Agency Theory and Stakeholder Approach (Overview)

Ethical Theories and Ethical Decision-Making: Utilitarianism, Deontology, Virtue Ethics and Frameworks (Basics)

Introduction to Business Ethics: Meaning, Nature, Importance, Values and Ethics vs Law

Emerging Trends in E-Commerce: Omnichannel, AI Personalization, Quick Commerce, Social Commerce and Future Outlook

Legal, Tax and Compliance in E-Commerce (Overview): Consumer Protection, Privacy, Cybersecurity and Basics of GST/TDS

E-Commerce Analytics: KPIs (Conversion, AOV, Churn), Funnels, Cohorts and A/B Testing Basics

Customer Service and CRM in E-Commerce: Support Channels, Service Quality, Retention and Loyalty Programs

Order Management and Logistics: Inventory, Warehousing, Last-Mile Delivery, Returns (Reverse Logistics) Basics

E-Commerce Marketing: SEO/SEM, Social Media, Email, Influencers and Customer Acquisition Metrics (CAC/LTV)

E-Commerce Website/App Basics: UX, Product Catalogue, Search, Checkout Flow and Conversion Optimization

Digital Payments in E-Commerce: Payment Gateways, UPI/Cards/Wallets, Security Basics and Fraud Prevention

E-Commerce Ecosystem: Platforms, Marketplaces vs Inventory Model, Value Chain and Key Stakeholders

Introduction to E-Commerce: Meaning, Scope, Models (B2B/B2C/C2C/C2B) and Growth Drivers

Assessment, Audit, Inspection, Offences, Penalties and Appeals under GST (Overview)

Refunds and Export/Import under GST: Zero-Rated Supplies, LUT/Bond and Refund Process (Overview)

E-Way Bill and Documentation: Movement of Goods, Generation, Validity and Compliance (Basics)

GST Returns and Payment: GSTR Forms (Overview), Due Dates, Challan, Interest and Late Fee (Basics)